FAQ
Welcome to the Tiny Snugg FAQ
We want shopping for your little one to feel simple and reassuring. Below are answers to the questions we get asked most. If yours isn’t here, our team is always happy to help.
1. How long will my order take to arrive?
Processing time: 1–2 business days (Monday–Friday)
Transit time: 6–8 business days
Estimated total delivery: 7–10 business days from the day you order
Orders placed after 5:00 PM (PST) are processed the next business day. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Shipping is free on every order, with no minimum purchase required. There are no extra shipping or handling fees at checkout.
3. Where do you ship?
We ship within the United States only. We are not able to deliver outside the US at this time.
We work with USPS, UPS, and FedEx. The carrier is chosen based on your address and the size of your package.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. You can also check your delivery status any time on our Order Tracking page.
5. Can I cancel or change my order?
Yes. We offer a 24-hour cancellation window after your order is placed. Email info@tinysnugg.com with your order number as soon as possible.
Once an order has been processed or shipped it can no longer be cancelled, but you can still return it under our standard return process.
6. What is your return policy?
You have 30 days from delivery to request a return. Items must be unused, in original condition, and sent back with all original packaging, accessories, and documentation.
We do not charge restocking fees.
If you’re returning something because of preference or sizing, return shipping is your responsibility and original shipping charges are non-refundable. If the item arrived damaged, defective, or incorrect, we cover the return shipping.
For hygiene and safety reasons some items may not be eligible for return. This is always stated on the product page before you buy. Full details are in our Refund & Return Policy.
7. When will I get my refund?
Once your return arrives, our team inspects it to confirm it meets our return requirements. Approved refunds are issued to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.
8. What if my order arrives damaged or incorrect?
Please email info@tinysnugg.com within 30 days of delivery with:
- Your order number
- Clear photos of the damage and the original packaging
- A short description of the issue
We’ll arrange a replacement or refund at no additional cost to you.
9. How should my baby use a lounger safely?
Our loungers, nests, and support seats are designed for supervised use only — for lounging, tummy time, and awake play with an adult nearby.
They are not sleep products. Please do not leave your baby unattended in one, and do not use one for overnight or unsupervised sleep. For sleep, always place your baby on their back on a firm, flat surface in a crib or bassinet, following current safe sleep guidance.
10. What are your products made from?
Each product page lists its materials, fill, and dimensions under the product details. We choose soft, breathable fabrics that are gentle against a baby’s skin.
If you have a specific question about a fabric or filling before you order, email us and we’ll give you the details for that item.
11. How do I clean and care for them?
Care instructions are printed on the label and listed on each product page, as they vary by item. As a general rule, spot clean with mild soap and cool water, avoid bleach and fabric softener, and let everything air dry completely before use.
Damage caused by improper washing or storage is not covered by our return policy.
12. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay, as well as PayPal, Apple Pay, Google Pay, and Shop Pay — all through our secure, SSL-encrypted checkout. Bank transfer is available for bulk or wholesale orders.
All prices and payments are in United States Dollars (USD).
13. Still have a question?
If your question isn’t answered above, our team is happy to help.
Contact form: tinysnugg.com/pages/contact
Email: info@tinysnugg.com
Phone: +1 (206) 291-7548
Contact Information
Store Name: Tiny Snugg
Address: 10021 12th Ave SE, Everett, Washington 98208-4817, United States
Email: info@tinysnugg.com
Phone: +1 (425) 210-5128
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST). We aim to respond to all inquiries within 1–2 business days.